The most common issues around paying for your event involve entering the wrong credit card or CVV number. Simply, double check all of your credit card information and confirm you’ve entered it correctly. Some internet browsers also auto-complete incorrect information in Credit Card fields. Try manually re-entering your CC information and see if that resolves the problem.

If you received a "General Error: Gateway Rejected: AVS" message that means that the billing zip code is incorrect. 

If you received a "General Error: Gateway Rejected: CVV" message that means that the CVV number is incorrect. The CVV number for Mastercard, Visa and Discover will be the last three digits on the back of the card. The CVV for American Express is the four numbers on the front of the card.  

If you receive a 4-digit decline code, that is referring to authorization declines which come from your bank. Below are typical error codes and reasons why the card may have been declined. If you receive a code that is a Hard decline it is strongly suggested that you use another form of payment as that card will not make it through our secure gateway. If you receive a code that is a Soft decline we recommend waiting 24 hours before attempting the transaction again, this will allow your bank time to rectify any issues.

Please note: If you receive a decline that requires you to call your bank to have the transaction approved make sure to have them approve the specific transaction for which you received the decline. 

 

 

Code

Text

Implications

Type

2000

Do Not Honor

The bank is unwilling to accept the transaction. You will need to contact your bank for more details regarding this generic decline.

Soft

2001

Insufficient Funds

The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful.

Soft

2002

Limit Exceeded

The attempted transaction exceeds the withdrawal limit of the account. You will need to contact your bank to change the account limits or use a different payment method.

Soft

2003

Cardholder's Activity Limit Exceeded

The attempted transaction exceeds the activity limit of the account. You will need to contact your bank to change the account limits or use a different payment method.

Soft

2004

Expired Card

Card is expired. You will need to use a different payment method.

Hard

2005

Invalid Credit Card Number

You've entered an invalid payment method or made a typo in your credit card information. Correct the payment information and attempt the transaction again – if the decline persists, you will need to contact their bank.

Hard

2006

Invalid Expiration Date

You've entered an invalid payment method or made a typo in their card expiration date. Correct the payment information and attempt the transaction again – if the decline persists, you will need to contact their bank.

Hard

2007

No Account

The submitted card number is not on file with the card-issuing bank. Contact your bank.

Hard

2008

Card Account Length Error

The submitted card number does not include the proper number of digits. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.

Hard

2009

No Such Issuer

This decline code could indicate that the submitted card number does not correlate to an existing card-issuing bank or that there is a connectivity error with the issuer. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.

Soft

2010

Card Issuer Declined CVV

The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.

Hard

2011

Voice Authorization Required

The customer’s bank is requesting that the merchant (you) call to obtain a special authorization code in order to complete this transaction. This can result in a lengthy process – we recommend obtaining a new payment method instead. Contact our Support team for more details.

Hard

2012

Processor Declined Possible Lost Card

The card used has likely been reported as lost. The customer will need to contact their bank for more information.

Hard

2013

Processor Declined - Possible Stolen Card

The card used has likely been reported as stolen. The customer will need to contact their bank for more information.

Hard

2014

Processor Declined - Fraud Suspected

The customer’s bank suspects fraud – they will need to contact their bank for more information.

Hard

2015

Transaction Not Allowed

The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use an alternative payment method.

Hard

2016

Duplicate Transaction

The submitted transaction appears to be a duplicate of a previously submitted transaction and was declined to prevent charging the same card twice for the same service.

Soft

2017

Cardholder Stopped Billing

The customer requested a cancellation of a single transaction – reach out to them for more information.

Hard

2018

Cardholder Stopped All Billing

The customer requested the cancellation of a recurring transaction or subscription – reach out to them for more information.

Hard

2019

Invalid Transaction

The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction – for example, the customer used an FSA debit card for a non-healthcare related purchase. They will need to contact their bank for more information.

Hard

2020

Violation

The customer will need to contact their bank for more information.

Hard

2021

Security Violation

Have the customer attempt the transaction again – if the decline persists, contact our Support team for more information.

Soft

2022

Declined - Updated Cardholder Available

The submitted card has expired or been reported lost and a new card has been issued. Reach out to your customer to obtain updated card information.

Hard

2023

Processor Does Not Support This Feature

Your account cannot process transactions with the intended feature – for example, 3D Secure or Level 2/Level 3 data. If you believe your merchant account should be set up to accept this type of transaction, contact our Support team.

Hard

2024

Card Type Not Enabled

Your account cannot process the attempted card type. If you believe your merchant account should be set up to accept this type of card,contact our Support team.

Hard

2025

Set Up Error - Merchant

Depending on your region, this response could indicate a connectivity or setup issue. Contact our Support team for more information regarding this error message.

Soft

2026

Invalid Merchant ID

Depending on your region, this response could indicate a connectivity or setup issue. Contact our Support team for more information regarding this error message.

Soft

2027

Set Up Error - Amount

This rare decline code indicates an issue with processing the amount of the transaction. The customer will need to contact their bank for more details.

Hard

2028

Set Up Error - Hierarchy

There is a setup issue with your account. Contact our Support teamfor more information.

Hard

2029

Set Up Error - Card

This response generally indicates that there is a problem with the submitted card. The customer will need to use a different payment method.

Hard

2030

Set Up Error - Terminal

There is a setup issue with your account. Contact our Support teamfor more information.

Hard

2031

Encryption Error

The cardholder’s bank does not support $0.00 card verifications. Enable the Retry All Failed $0 option to resolve this error. Contact our Support team with questions.

Hard

2032

Surcharge Not Permitted

Surcharge amount not permitted on this card. The customer will need to use a different payment method.

Hard

2033

Inconsistent Data

An error occurred when communicating with the processor. Attempt the transaction again.

Soft

2034

No Action Taken

An error occurred and the intended transaction was not completed. Attempt the transaction again.

Soft

2035

Partial Approval For Amount In Group III Version

Refer to the AVS response for further details.

Soft

2036

Authorization could not be found to reverse

An error occurred when trying to process the authorization. This response could indicate an issue with the customer’s card – contact our Support team for more information.

Hard

2037

Already Reversed

The indicated authorization has already been reversed. If you believe this to be false, contact our Support team for more information.

Hard

2038

Processor Declined

The customer's bank is unwilling to accept the transaction. The reasons for this response can vary – customer will need to contact their bank for more details.

Soft

2039

Invalid Authorization Code

The authorization code was not found or not provided. Have the customer attempt the transaction again – if the decline persists, they will need to contact their bank.

Hard

2040

Invalid Store

There may be an issue with the configuration of your account. Have the customer attempt the transaction again – if the decline persists,contact our Support team for more information.

Soft

2041

Declined - Call For Approval

The card used for this transaction requires customer approval – they will need to contact their bank.

Hard

2042

Invalid Client ID

There may be an issue with the configuration of your account. Have the customer attempt the transaction again – if the decline persists,contact our Support team for more information.

Soft

2043

Error - Do Not Retry, Call Issuer

The card-issuing bank will not allow this transaction. The customer will need to contact their bank for more information.

Hard

2044

Declined - Call Issuer

The card-issuing bank has declined this transaction. Have the customer attempt the transaction again – if the decline persists, they will need to contact their bank for more information.

Hard

2045

Invalid Merchant Number

There is a setup issue with your account. Contact our Support team for more information.

Hard

2046

Declined

The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

Soft

2047

Call Issuer. Pick Up Card

The customer’s card has been reported as lost or stolen by the cardholder and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it. As an online merchant, you don’t have the physical card and cannot complete this request – obtain a different payment method from the customer.

Hard

2048

Invalid Amount

The authorized amount is set to zero, is unreadable, or exceeds the allowable amount. Make sure the amount is greater than zero and in a suitable format.

Soft

2049

Invalid SKU Number

A non-numeric value was sent with the attempted transaction. Fix errors and resubmit with the transaction with the proper SKU Number.

Hard

2050

Invalid Credit Plan

There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.

Soft

2051

Credit Card Number does not match method of payment

There may be an issue with the customer’s credit card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.

Hard

2053

Card reported as lost or stolen

The card used was reported lost or stolen. The customer will need to contact their bank for more information or use an alternative payment method.

Hard

2054

Reversal amount does not match authorization amount

There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.

Soft

2055

Invalid Transaction Division Number

Contact our Support team for more information regarding this error message.

Hard

2056

Transaction amount exceeds the transaction division limit

Contact our Support team for more information regarding this error message.

Hard

2057

Issuer or Cardholder has put a restriction on the card

The customer will need to contact their issuing bank for more information.

Soft

2058

Merchant not MasterCard SecureCode enabled

The attempted card cannot be processed without enabling 3D Secure for your account. Contact our Support team for more information regarding this feature or contact the customer for an alternative payment method.

Hard

2059

Address Verification Failed

PayPal was unable to verify that the transaction qualifies for Seller Protection because the address was improperly formatted. The customer should contact PayPal for more information or use an alternative payment method.

Hard

2060

Address Verification and Card Security Code Failed

Both the AVS and CVV checks failed for this transaction. The customer should use an alternative payment method.

Hard

2061

Invalid Transaction Data

There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.

Hard

2062

Invalid Tax Amount

There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for an alternative payment method.

Soft

2092-2999

Processor Declined

The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

Soft

3000

Processor Network Unavailable - Try Again

This response could indicate a problem with the back-end processing network, not necessarily a problem with the payment method. Have the customer attempt the transaction again – if the decline persists, contact our Support team for more information.

Soft

 

When in doubt, contact VenueBook at support@venuebook.com. We’re always ready to help! Submit a ticket by clicking on the "Help" bubble at the bottom of any VenueBook page and leave us a message!

 

 

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